[조직행동론] 사우스웨스트항공 조직 구조 분석(영문)
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- 2011.01.18 / 2019.12.24
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추천 연관자료
- 목차
-
Introduction
- General summary regarding Southwest Airlines
- SWOT analysis
- Unique Features
Connecting to Organizational Behavior Theories
- Leadership
- Management-Employee Relations
- Training
- Motivation
Recommendations (Conclusion)
- Possible Problems
1. Loss of strong leader / competitors
2. Organizational structure
- Solution
: Possible solutions regarding problems above
- 본문내용
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Management-Employee Relationships
One of the most significant things about Southwest Airlines is its philosophy. The main philosophy clearly states that “Ask not what your employees can do for you, but what you can do for your employees”. As seen from this statement, we can clearly see how the Southwest Airlines emphasizes on the Management-Employee relationships. Other than leadership skills, Southwest Airlines is also famous for its significantly close relationship within the managers and subordinates. Previously, organizations usually held a superior form of relationships among subordinates, in which managers just tend to order their employees simply what to do. Yet, Southwest Airlines strictly held a philosophy in which all the workers think the company as a family. And they feel personally involved and attached to the family, which ultimately creates higher productivity and higher bond. Managers of the Southwest clearly know that workers are the most important resources within the organization- but there are not many organizations that perform those ideas- yet Southwest does.
Southwest Airlines is definitely applying Organizational Behavioral theories of motivation very well through the manager-employee relationship. Closely viewed, Southwest keeps track of subordinates, and tries to provide what is best for the employees. That is also the reason why Southwest Airline states that over 87 percent of employees are in the work union. Southwest has never had a strike, and now that the network carriers have whacked away at salaries and benefits, Southwest staffers are generally the highest paid in the industry. Therefore, we can conclude that Southwest airlines stand as the one of the best company that has the strongest management-employee relationship.
- 참고문헌
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References
Bovier, C. (1993), “Teamwork, the heart of an airline”, Training, June, pp. 53-5, 58.
Bruce, A. (1997), “Southwest: back to the FUNdamentals”, HR Focus, March, Vol. 74 No. 3, p. 11.
Chakravarty, S.N. (1991), “Hit ‘em hardest with the mostest”, Forbes, September 16, Vol. 148 No. 6, pp.48-51.
George, J.M. and Jones, G.R. (1996), Understanding and Managing Organizational Behavior, Addison-Wesley Publishing Co.
Graham, D. (1996), “From space shots to milk runs”, Business Week, December 30, No. 3508, p. 8.
Herzberg, F. (1968), “One more time: how do you motivate employees?”, Harvard Business Review, Vol. 46, pp.53-62.
Jaffe, C.A. (1991), “Moving fast by standing still”, Nation’s Business, October, Vol. 79 No. 10, pp. 57-9.
Kelly, K. (1989), “Southwest Airlines: flying high with ‘Uncle Herb’”, Business Week, July 3, No. 3113, pp.53-5.
Labich, K. (1994), “Is Herb Kelleher America’s best CEO?”, Fortune, May 2, Vol. 129 No. 9, pp. 44-50.
McNerney, D.J. (1996), “Employee motivation: creating a motivated workforce”, HR Focus, Vol. 73 No. 8, pp. 1, 4-6.
Peters, T.J. and Waterman, R.H. (1982), In Search of Excellence: Lessons from America’s Best Run Companies, Harper & Row, New York, NY.
Pugh, D.S. and Hickson, D.J. (1997), Writers on Organizations, Sage Publications, Thousand Oaks, CA.
Sunoo, B.P. (1995), “How fun flies at Southwest Airlines”, Personnel Journal, June, Vol. 74 No. 6, pp. 62-71.
Teitelbaum, R.S. (1992), “Where service flies right: Southwest Airlines,” Fortune, August 24, Vol. 126 No. 4, pp. 115-16.
Velocci, A. (1995), “More city pairs await Southwest”, Aviation Week & Space Technology, August 7, Vol.143 No. 6, pp. 40-2.
Weber, M. (1947), The Theory of Social and Economic Organization, Free Press.
Kevin Freiberg: “Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success” (Bard Press, Austin, TX: 1996).
Jon R. Katzenbach: “Peak Performance: Aligning the Hearts and Minds of Your Employees” (HBSP, Boston, MA: 2000). Note: this book inspired me to write this article.
Lorraine Grubbs-West: “Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View” (CornerStone Leadership Institute, Dallas, TX: 2005).
Jody Hoffer Gittell: “The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance” (McGraw-Hill, New York, NY: 2005).
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