[조직행동] 사우스웨스트 항공(south west airline) 인적자원, 조직문화(영문)
- 등록일 / 수정일
- 페이지 / 형식
- 자료평가
- 구매가격
- 2012.03.19 / 2019.12.24
- 33페이지 / pptx (파워포인트 2007이상)
- 평가한 분이 없습니다. (구매금액의 3%지급)
- 2,500원
최대 20페이지까지 미리보기 서비스를 제공합니다.
자료평가하면 구매금액의 3%지급!
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추천 연관자료
- 목차
-
1.Introduction
2. Strategy
- How to Reduce Cost
- Customer Service
3. Human Resource
- Recruiting
- Training
- Work Force
4. Organization Culture
Threat
Gary Kelly
- 본문내용
-
80% of customers fly non-stop to final destination
Avoiding delays related with connecting flights
Reducing operating cost
Close to Metropolitan
Flying to airports that are underutilized and close to a metropolitan
Using secondary airports
Have lower cost
More convenient to travelers
Communication, Time Management, Career Planning, Creative Legendary, Customer Service, Interpersonal Exploration
Stable cultures - Low
-Non-bureaucratic approaches to customer service:
Employees can resolve customer service problems without having to consult a supervisor first.
Innovation and risk taking - High
- It is mentioned in their mission statement.
e.g. Providing flights to Hawaii without airplanes flying to Hawaii through the partnership with ATA
자료평가
-
아직 평가한 내용이 없습니다.