16 i`m a point (14p)

pointed? Have you ever got disappointed? 12) 왜 승무원은 독립심이 있어야 하는가 Why does an attendant should have an independent spirit? 13) 만약 비서라면, 상사를 어떻게 서포트 하는가 If you were a secretary, how would you support your boss? 14) 서비스란 무엇인가 How do you define service? 15) 서울에서 추천할 만한 장소는 What would you recommend for sightseeing in Seoul to your customers? 16) 통제할 수 없는 승객이 탑승했을 때, 대처요령은 How would you handle a customer when he or she is uncontrollable? 17)

a television station. Thereis not a camera in that wall.　Andy glances over at the wall. Hmm.STANLEY (contd)(trying to cope)Son. listen to me. It isnthealthy. You should be outside,playing sports.　ANDYBut Ive got a sports show.Championship wrestling, at five.　STANLEY(he blows his top)You know thats not what I meant!Look, Im gonna put my foot down!No more playing alone. You wannaperform, you GOTTA have an audience!　ANDY(he points at thewall)B-but I have them.　STANLEYNo! That is NOT an audience! Thatis PLASTER! An audience is peoplemade of flesh! The

a bit of thunder and Foley cuts a fast look out thefront door. When he turns back, he sees that Lorettas havingsome trouble fitting all the bills into the envelope.FOLEY (CONTD)Here, give me the twenties. Ill putem in my pocket. Okay, I havent hadto give my partner a sign; thats good.Now, hes gonna wait thirty secondstill after Im out the door, make sureyou havent set off the alarm. If youhave, hes gonna shoot Mr. Guindonbetween the eyes. Okay? I thinkthatll do it. Thank you, Loretta,and have a nice day.LORETTAYou, too.Foley heads for the door. He pauses by Mr. Guin

a dark-eyed beauty, 17 but going on 25, watches Samswalk, then turns to the girl at her side.KELLY VAN RYAN, 17, a fully-developed knockout.NICOLEWhen we graduate the only thing Imgoing to miss is.(with a nod to the stage)Know what I mean?Kellys eyes are locked on Sam. Nicole has to nudge her.NICOLE (CONTD)Kelly?KELLY(still staring)Oh yeah.Sam is at the podium. He looks out across the audience. Thereare a couple of flirtatious whistles, laughter. Sam smiles,silencing them with a wave of his hand.SAMWeve come to the halfway point in mysenior seminars.Cheers, appl

a halt.Whittlesley gets out, sees the boat still at dock. His face floodswith relief.WHITTLESLEYThank God.He tosses a handful of bills into the drivers lap, sprints up thepier as the driver shouts curses after him in Portuguese. Whittlesleyshoves past the dock hands as the last load goes onto the Santa Lucia.The boats engines churn to life.WHITTLESLEYI need to speak to the captain!Where is he?The sailors hold Whittlesley back.WHITTLESLEYGet your hands off me! Im tryingto save your lives, you fools!Several crew members murmur the word loco. Hearing the commotion, asquat m