대학도서관 서비스-Perspectives on User Satisfaction Surveys

대학, 전문 영역을 학습하는 중등학교)중앙 정부 권한의 많은 증가와 지방 교육 당국 권한의 많은 감소모든 교사와 교장에 대한 의무적인 평가와 함께, 급여 수준, 교육 서비스 상태, 교육 단계에 대한 전국적인 수준에서의 재구조화 도모교장 교육을 포함하여 초임 교사 교육, 교사의 계속적인 전문성 개발의 책임을 맡는 전국 단위의 교원연수기관의 설립학교와 초임 교사 연수 기관 간의 재정적인 관계를 근거로 한 학교가 중심이 된 초임 교사 연

perspective(C) illustration (D) provision126. Even though sending the samples by courier iscostly, it is - that they arrive to the client withintwo days.(A) essentials (B) essentially(C) essential (D) essence136. During the - radio program on new musicalartists, famed singer Daniel Birch discussed thechallenges of making a successful album.(A) interestedly (B) interested(C) interesting (D) interests127. To use the memory card, start by - inserting itinto the port on the side of the digital camera.(A) probably (B) carefully(C) impressively (D) potentially137.

user class is teens in nearby school and job candidates. And main purpose of use is reading and cultural life that basic usage of library, and for study in library reading room. (2) Users SatisfactionA study of user satisfaction shows that Duryu library users are has very low level of satisfaction. Duryu library records low position at almost every research items among nine public library which located in Daegu. This result means that Duryu library run not appropriately on the overall. 구분부문별 서비스품질 만족도(40%)전반적 만족도(40%)충성도(20%)도서관고객

users satisfaction. So, We think librarian education is most important. But, this order is not absolute steps. It just procedure, not important degree. And it is not absolutely good thing. Usually, management must exist many cariable, and no one clearly estimate future. Anyway, we certainly say one thing. This contents is that we desired form. We put the value of this report in that side.※ Reference lists○ Paper : - 정보자료목록법, 이창수(2009)- 대학도서관 개발에 관한 연구 / 조윤희 / 한국도서관 ․ 정보학회지 Vol.36(4), 2009. 12, pp. 211~231 - 대

on user-oriented indicators(that excludes for example indicators for collection preservation)To include “overall” indicators(for example user satisfaction with the whole library )as well as indicators for separate activities. 개선방안1. 새로운 평가기준 도입기타 성과측정지표EQLIPSE(Evaluation and Quality in Library Performance:System for Europe): 1995년 부터 2년간 European Commission의 Libraries Programme 일환으로 시작된 프로젝트로 질적관리와 성과측정에 IT기술을 도입하여 유럽 도서관들의 효과(effectiveness)와 효율(eff