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customers dbeand directly, except technical problem. So hyatt can make their emplyees to operate so they can fulfill the customers demand prior to other tasks.Ritz Carlton vs. HyattAs we learned before, Ritz Carlton stores detailed information about the customer. They store customers’preferences, things like what color they like, what kind of water they drink, or what kind of perfume they p
7페이지 | 1,400원 | 2010.07.13
Customer Relationship Management(CRM) is a method to maintain a continuous relationship with customers, and from this customers, a company can realize profit. To be more specific, a company can integrate information in and outside the company, and from this information a company can plan a marketing strategy. CRM system can bring three big benefits to a company; ①customers and company both can
22페이지 | 2,100원 | 2010.06.17
information such as credit card information and billing/shipping addresses are required. In the case that the security of the website is unsecure, a customer’s information can be accessed and used for other uninvited purposes. Online businesses such as Amazon.com keep track of consumers shopping habits in order to suggest items and other websites to view. Some larger stores (not necessarily Am
8페이지 | 1,200원 | 2011.05.25
Usage and Effect ofHotel Information System- From the case of Shilla Hotel -- INDEX -1. Introduction of Hotel Information System2. Management of Hotel and HIS2.1. History2.2. Case of Shilla Hotel2.3. Prospects3. Customer Relationship Management and HIS3.1. General CRM Process in Hotel Industry3.2. Case of Shilla Hotel3.3. Prospects4. Accommodation, Business Environment and HIS4.1. I
18페이지 | 2,000원 | 2010.12.21