Bothering Service 레포트

레포트를 쓰기 보다는 LG 유통의 SLA(Service Level Agreement)에 point를 두고 조사하는 것이 더 효율적일 것이라는 팀원들의 결론에 도달하였다. 그러므로 인터뷰 결과 얻은 중간발표 후 남아 있던 의문사항들을 해소하고, SLA에 대해 더 깊이 있게 다루어 보기로 하였다.LG유통은 지난 1971년 창업 이래로 줄곧 국내 유통산업 현대화에 앞장서고 있다. 고객과 사회의 Needs 변화에 앞서 스스로의 혁신과 진화를 거듭하면서, 명실공히 종합 유통기업으로서의 국제적

service delivery system” 경영시스템, 지원시스템, 마케팅시스템 등 모든 관련 시스템을 연결“MOT” (moment of truth)생산 프로그램에서 고객이 참여하고 볼 수 있게 함전직원에게 “MOT” 교육 실시1.Product2.Price3.Promotion4.Place5.Process 6.Physical Evidence7.PeopleMarketing 7p Mix3People(내부마케팅,고객관리) http://www.cesco.co.krIn conclusion (결론)100,000여개의 연간 계약 고객전국 36개의 직영사업소 운영1,000여명

services.One fourteenth of total profits.Traveling expenses guaranteed.Funeral expenses, if necessary.Sincerely, Thorin and Company.- Funeral expenses?- Do you find the terms acceptable?- Of course he does!- But, but, but l.And so tomorrow beginsyour greatest adventure.No hat, no stick, no pipe.Not even a pocket handkerchief.How can one survive?- How did Gandalf get ahead of us?- He comes and goes at will.He is a wizard, you know.Oh, bother burglingand everything to do with it.Always remember, Bilbo,when your heart wants lifting..think of pleasant things.Eggs an

services using a distinctive set of activities. These are focused on competitors with a value chain designed to serve a wide variety of customers but satisfying only a subset of their needs. In needs based positioning the firm will try to serve all the needs of a particular group of customers (Geng, 1998). The customers will be grouped by differing needs and the firms activities are tailored to serve all those needs different price requirements, product features, information, support services, or even the same customer group having different needs on different occasions. The point is that an

service?(개선점을 말해봐라) 4.What country would you like to visit in the future?(승무원이 되면 어떤 나라를 먼저 가보고 싶은가?) 5.How can you do if a passenger frequently bother you?(승객이 자꾸 귀찮게 한다면 어떻게 하겠는가?) 6.Why do you want to work for us?(지원동기) 6-1.Why do you want to be a flight attendant? 6-2.What is your ambition as a member of our company?(포부) 7.Did you have breakfast? what did you eat?(아침은 먹고 왔나?) 8.What kinds of food do you like?(어떤 음식을 좋아하는가?) 8-1.What foods can you